AI, Showbiz, and Cause for Concern (x2)

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A “Virtual” or “Digital” Human. Credit: Digital Domain

The #AIShowBiz Summit 3.0 – which took place last month –  sits apart from the often dizzying array of conferences vying for the attention of Bay Area tech natives. Omnipresent AI themes like “applications for deep learning”, “algorithmic fairness”, and “the future of work” are set aside in preference for rather more dazzling conversations on topics like “digital humans”, “AI and creativity”, and “our augmented intelligence digital future.”

It’s not that there’s anything wrong with the big reoccuring AI themes. On the contrary, they are front-and-center for very good reason. It’s that there’s something just a little beguiling about this raft of rather more spacey, futuristic conversations delivered by presenters who are unflinchingly “big picture”, while still preserving necessary practical and technical detail.

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Tech for Humans, Part 2: Designing a Human-Centered Future

YouTheData.com is delighted to feature a two-part guest post by Andrew Sears. Andrew is passionate about emerging technologies and the future we’re building with them. He’s driven innovation at companies like IBM, IDEO, and Genesis Mining with a focus on AI, cloud, and blockchain products. He serves as an Advisor at All Tech is Human and will complete his MBA at Duke University in 2020. You can keep up with his work at andrew-sears.com.

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In Part 1 of this series, we explored the paradox of human-centered design as it is commonly practiced today: well-intentioned product teams start with the goal of empathizing deeply with humanneeds and desires, only to end up with a product that is just plain bad for humans.

In many cases, this outcome represents a failure to appreciate the complex web of values, commitments, and needs that define human experience. By understanding their users in reductively economic terms, teams build products that deliver convenience and efficiency at the cost of privacy, intimacy, and emotional wellbeing. But times are changing. The growing popularity of companies like Light, Purism, Brave, and Duck Duck Go signifies a shift in consumer preferences towards tech products that respect their users’ time, attention, privacy, and values.

Product teams now face both a social and an economic imperative to think more critically about the products they put into the world. To change their outcomes, they should start by changing their processes. Fortunately, existing design methodologies can be adapted and augmented to build products that appreciate more fully the human complexity of their users. Here are three changes that product teams should make to put the “human” in human centered design:

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Tech for Humans, Part 1: The Paradox of Human Centered Design

YouTheData.com is delighted to feature a two-part guest post by Andrew Sears. Andrew is passionate about emerging technologies and the future we’re building with them. He’s driven innovation at companies like IBM, IDEO, and Genesis Mining with a focus on AI, cloud, and blockchain products. He serves as an Advisor at All Tech is Human and will complete his MBA at Duke University in 2020. You can keep up with his work at andrew-sears.com.

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“Ideate.” “Prototype.” “Iterate.” “Empathize.” These words have become mainstays in the modern tech product team’s vocabulary, thanks in part to human-centered design.

Human-centered design is an approach to product design that is based on building empathy with the people who will be using the product. The assumption is that, by understanding the needs, preferences, and desires of the end user, the product team can build a product that customers will find both useful and easy to use. Within this mindset, great products are those that integrate seamlessly into the user’s life and help them to accomplish tasks more efficiently.

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Is Emotion AI a Dangerous Deceit?

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“How do we get humans to trust in all this AI we’re building?”, asked Affectiva CEO Rana El-Kaliouby, at the prestigious NYT New Work Summit at Half Moon Bay last week. She had already assumed a consensus that trust-building was the correct way to proceed, and went on to suggest that, rather than equipping users and consumers with the skills and tools to scrutinize AI, we should instead gently coax them into placing more unearned faith in data-driven artifacts.

But how would this be accomplished? Well, Affectiva are “on a mission to humanize technology”, drawing upon machine and deep learning to “understand all things human.” All things human, El-Kaliouby reliably informed us, would include our emotions, our cognitive state, our behaviors, our activities. Note: not to sense, or to tentatively detect, but to understand those things in “the way that humans can.”

Grandiose claims, indeed.

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From tapping to talking: 3 bumps in the road

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Voice controlled technologies have made steady progress lately. The adaptability and applicability of voice as an interface is beginning to surprise us all. At the Startup Grind Festival last week, a handful of seasoned “voice entrepreneurs” described to eager newbies how sports fans are already calling on virtual assistants to read out their team’s results, and how we’ll all soon be using conversational AI to select our clothes as part of the regular morning routine. And that’s just in the home. There’s also a lot of chatter about how voice control could take some of the heavy-lifting in the workplace.

The message is clear: voice is here to stay. We’re tired of scrolling, sorting and reviewing. We’re ready for an army of intelligent servants to do our bidding.

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RE•WORK Interview with Fiona J McEvoy, YouTheData.com

This article was originally posted on the RE•WORK blogOriginal

The way people interact with technology is always evolving. Think about children today – give them a tablet or a smartphone and they have literally no problem in figuring out how to work it. Whilst this is a natural evolution of our relationships with new tech, as it becomes more and more ingrained in our lives it’s important to think about the ethical implications. This isn’t the first time I’ve spoken about ethics and AI – I”ve had guests on the Women in AI Podcast such as Cansu Canca from the AI Ethics Lab and Yasmin J. Erden from St Mary’s University amongst others join me to discuss this area, and I even wrote a white paper on the topic which is on RE•WORK’s digital content hub – so it’s something that’s really causing conversation at the moment. Fiona McEvoy, the founder of YouTheData.com, joined me on the podcast back in June to discuss the importance of collaboration in AI to ensure it’s ethically sound. Fiona will be joining us at the Deep Learning Summit in San Francisco this week, so in advance of this, I caught up with her to see what she’s been working on…

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Four AI themes to watch out for in 2019

This article by Fiona J McEvoy (YouTheData.com) was originally posted on All Turtles.

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We’re still just a few days into the New Year and all eyes have been trained on Las Vegas, NV. Over the last week or so, the great and the good of the consumer tech industry have been shamelessly touting their wares at CES. Each jockeying to make a big noise in a crowded market by showcasing “life-enhancing products” with whizzy new features—like this “intelligent toilet”

In the organized chaos of nearly 4.5k exhibitors and a staggering 182k delegates, pundits have been working overtime to round-up the best and the rest. At the same time, commentators have been trying to distill core themes and make sage judgments about the tech trajectory of 2019.

In truth, no matter what gadgetry emerges victorious in the end of CES, there will still be some fundamental “meta themes” affecting technology in 2019. And though they may not have secured as many column inches as cutsie robots and 5G this week, these core topics are likely to have more staying power.

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Healthbots: the new caregivers

This article by Fiona J McEvoy (YouTheData.com) was originally posted on All Turtles.

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Movie tickets bought, travel booked, customer service problems resolved. Chatbots perform so many tasks that the best ones blend into the background of everyday transactions and are often overlooked. They’re being adopted seamlessly by one industry after the next, but their next widespread application poses unique challenges.

Now healthbots are poised to become the new frontline for triage, replacing human medical professionals as the first point of contact for the sick and the injured.

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Woe is me: a cautionary tale of two chatbots

This article by Fiona J McEvoy (YouTheData.com) was originally posted on All Turtles.

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The BBC’s recent test of two popular emotional support chatbots was devastating. Designed to offer advice to stressed, grieving, or otherwise vulnerable children and young adults, the Wysa and Woebot apps failed to detect some pretty explicit indicators of child sexual abuse, drug taking, and eating disorder. Neither chatbot instructed the (thankfully imaginary) victim to seek help and instead offered up wildly inappropriate pablum.

Inappropriate responses ranged from advising a 12 year-old being forced to have sex to “keep swimming” (accompanied by an animation of a whale), to telling another “it’s nice to know more about you and what makes you happy” when they admitted they were looking forward to “throwing up” in the context of an eating disorder.

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Making AI in our own image is a mistake

This article by Fiona J McEvoy (YouTheData.com) was originally posted on All Turtles.

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When the Chinese news agency Xinhua demonstrated an AI anchorperson, the reaction of the internet was predictably voluble. Was this a gimmick or a sign of things to come? Could the Chinese government literally be turning to artificial puppets to control the editorial content of the country’s news channels? Are we careening towards a future where the humans and humanoid bots are indistinguishable?

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